Answers to your questions

Welcome to the Chae Boutique FAQs! Here, you'll find quick answers to common questions about our unique handmade clothes and accessories, from how we craft them to shipping and returns. We want to ensure your shopping experience is as smooth and enjoyable as possible.

Frequently asked questions

At Chaeswoollycreations, we pour our heart into every stitch, creating unique handmade cardigans and clothes right here in Sydney, Australia. Our commitment to quality and a personal touch means each piece tells its own story. We're dedicated to giving you an experience that makes you want to return, and these FAQs are here to help you get to know us better.

Where do you get your beautiful handmade clothes from?
One of the best feelings is when someone asks where I bought my clothes, and I get to say, "I made it myself!" All of Chae Boutique's unique items are lovingly handmade by me, right here in Sydney, Australia.

What is your return policy?
We want you to be absolutely delighted with your purchase. You can receive a full refund within 30 days of your purchase. Simply return the item to us to process your refund.

How do exchanges work for different sizes or colours?
If you need a different size or colour, no worries! Just return your item to us, and we'll send out another one right away for you. We aim to make the exchange process as quick and seamless as possible.

What are your shipping costs and delivery times?
For our Australian customers, all orders over $50 receive free shipping! For international shipping, costs are a little more expensive. We always strive to get your unique handmade items to you as quickly as possible.

What products does Chae Boutique offer?
At Chae Boutique, you'll find a delightful range of unique handmade items, including makeup bags, Kindle cases, wallets, scrunchies, beautiful dresses, cozy cardigans, and stylish knitted shorts. Each item is crafted with care.

Do you offer custom orders?
While our website features a curated collection, we love hearing your ideas! Please feel free to contact us at [[email]] to discuss any potential customisation requests. We'll do our best to accommodate your vision.

Got more questions?

If you haven't found the answer you're looking for, please don't hesitate to reach out! We're here to help make your experience with Chae Boutique truly special. Contact us directly, and we'll be happy to assist.